Regulated industries
Finance → Must comply with FINRA, SEC, GDPR, MiFID II, and other financial regulations. Call recording is often required for audit trails.
Legal → Lawyers need call records for client communication tracking, case management, and dispute resolution.
Healthcare → HIPAA compliance requires secure communication for patient data protection. Call and message records help with liability protection.
Business optimization & Performance
Sales & Customer Support → Reviewing calls helps optimize sales strategies, improve customer interactions, and ensure consistency.
Training & Coaching → Recorded calls provide real-world training material for onboarding and skill development.
Dispute Prevention → Maintain a clear record of agreements and critical conversations to avoid miscommunication and legal issues.